5 Tips to Convert New Students into Loyal Customers via @karmasoft

See on Scoop.itIndependentYoga

The key to yoga studio success is creating a warm, welcoming environment for every student who walks in the door – the moment they walk in the door.

Brian Castellani‘s insight:

#5: Show New Students Around –

Anticipate basic questions about your studio layout by preparing a tour addressing where to put shoes, where valuables will be safe, where the changing rooms/bathrooms are, how to orient the yoga mat in the room, etc. Be available to answer any additional questions or concerns with maximum patience and friendly demeanor. This can all be communicated from behind the front desk, or by taking students around the studio. 

See on blog.karmasoftonline.com

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